Usage Example: VOIP Call-Center

GnuGk, together with an ACD application (Automatic Call Distribution), can be used to set up a VOIP call-center.

Incoming calls to a single number are distributed to many agents (eg. hotline).

The current ACD implementation already has these call distribution policies:

longest idle
first idle
round robin
TODO: skill based

Example Configuration

[Gatekeeper::Main]
Fourtytwo=42

[GkStatus::Auth]
rule=explicit
127.0.0.1=allow
default=forbid

[RoutingPolicy::OnARQ]
default=vqueue,explicit,internal

[CTI::Agents]
VirtualQueueAliases=support,sales
RequestTimeout=10

Last updated: 19. Jul 2008
Page maintained by Jan Willamowius